Refund Policy
Last updated: January 13, 2026
Overview
We want you to be completely satisfied with PRFlow. If you're not happy with your purchase, we offer a straightforward refund policy. Our payments are processed by Paddle, who acts as our Merchant of Record.
14-Day Money-Back Guarantee
If you're not satisfied with PRFlow for any reason, you can request a full refund within 14 days of your initial purchase. No questions asked.
How to Request a Refund
To request a refund, you can:
- Email us at hello@prflow.dev with your account email
- Use the cancellation link in any of your Paddle payment receipts
- Contact Paddle support directly through your payment confirmation email
Refunds are typically processed within 5-10 business days and will be credited to your original payment method.
Subscription Cancellations
You can cancel your subscription at any time. When you cancel:
- You'll retain access to paid features until the end of your current billing period
- Your subscription will not renew at the end of the period
- Your account will revert to the Free tier
- Your data and configurations will be preserved
Refunds After 14 Days
After the 14-day guarantee period, we generally do not offer refunds for subscription payments already processed. However, we understand that exceptional circumstances arise. If you believe you have a valid reason for a refund outside the guarantee period, please contact us at hello@prflow.dev and we'll do our best to find a fair solution.
Plan Changes
When changing plans:
- Upgrading: You'll be charged a prorated amount for the remainder of your billing period
- Downgrading: The change takes effect at the start of your next billing period
Contact Us
If you have any questions about our refund policy or need assistance, please don't hesitate to reach out at hello@prflow.dev. We're here to help.